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1. Privacy Policy

At CureWave, your privacy is important to us. We are dedicated to safeguarding any personal information you provide to us. Our Privacy Policy outlines the types of information we collect, how we use it, and how we protect your data.

• Information Collection: We collect personal information that you voluntarily provide when making a purchase, contacting us, or subscribing to our newsletter. This may include your name, email address, shipping address, and payment information.

• Use of Information: We use your information to process orders, communicate with you, improve our services, and send relevant marketing communications (if you've opted in).

• Data Security: We take industry-standard measures to protect your data from unauthorized access, use, or disclosure.

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2. Shipping & Delivery Policy

We strive to ensure that your orders are processed and shipped as quickly as possible. Below are our shipping and delivery guidelines:

• Processing Time: Orders are typically processed within 1-3 business days after receipt of payment.

• Shipping Methods: We offer a variety of shipping methods, including standard, expedited, and international shipping. Shipping options will be displayed at checkout.

• Shipping Costs: Shipping fees vary depending on the delivery location and selected shipping method. You will be able to review and confirm your shipping costs during checkout.

• Delivery Times: Delivery times depend on your location and the shipping method selected. Please note that some delays may occur due to circumstances beyond our control, such as weather conditions or carrier delays.

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3. Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your product, we offer a clear and straightforward return and refund policy:

• Eligibility: Returns are accepted within 30 days of receiving your order. Products must be unused, in their original packaging, and in resalable condition.

• Return Process: To initiate a return, please contact us at dan@curewavelasers.com with your order number and reason for return.

• Refunds: Once your return is received and inspected, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to appear in your account.

• Non-Returnable Items: Certain products, such as those that are custom or used, may not be eligible for return.

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4. Terms of Service

By using our website and services, you agree to comply with our Terms of Service. These terms govern your access to and use of our website, including any content, functionality, and services offered.

• Intellectual Property: All content on this website, including text, images, logos, and trademarks, is the property of CureWave or its licensors and is protected by copyright and trademark laws.

• Limitations of Liability: CureWave is not liable for any damages or losses arising from the use of our website, products, or services, except as required by law.

• Modification of Terms: CureWave reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

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5. Warranty Policy

We are proud of the quality of our products and offer a limited warranty on all CureWave products.

• Coverage: Our warranty covers defects in material or workmanship for a period of 1 year from the date of purchase. This warranty does not cover damages resulting from misuse, accidents, or unauthorized modifications.

• Claim Process: To initiate a warranty claim, please contact our support team at dan@curewavelasers.com. You will need to provide proof of purchase and a description of the issue.

• Repairs or Replacements: If your product is eligible for a warranty claim, we will repair or replace it at our discretion.

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6. Security Policy

We prioritize the security of your personal information. Our website uses SSL encryption to ensure your data is protected during online transactions. We also work with trusted payment processors to handle your payments securely.

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7. Customer Support

We are here to assist you! If you need help with an order, product inquiry, or any other questions, our dedicated customer support team is available to help.

• Email: dan@curewavelasers.com

• Phone: 1-214-394-8898 (Mon-Fri, 9:00 AM to 5:00 PM EST)

• Live Chat: Available on our website for instant assistance.

 

Contact Us

For any further questions or concerns regarding our policies, please don't hesitate to reach out to us at:

• Email: info@curewavelasers.com

• Phone: 1-214-394-8898

Thank you for choosing CureWave Lasers. We value your trust and look forward to serving you!

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